I Have Limitations :: Personal Narrative, Autobiographical Essay

I Have Limitations   As I sat in the grass of Burke County's football field that game changing day in May, my mind was jumbled with questions and musings. I was caught up with giving careful consideration. Remain low, snap your path leg, and run when you hit the ground, my brain bothered. Intuitively, I put on my running spikes, evacuated my warm-ups, and extended my muscles. My focus was hindered as the speakers blasted, Third and last require each of the 100-meter low obstacles. suddenly I was on the beginning line, gazing intently at a skyline loaded up with obstacles.   Beat them to the principal obstacle with a speedy beginning, and you get an opportunity to win. Break! The frightening clamor the weapon made took me back to the real world. Clearing the main obstacle in flawless structure, I ran energetically. I thrusted at the end goal after I took off over the last obstacle. Looking in front of me, I saw just a single other sprinter. I had equipped for the territorial finals! My mentor's grin said all that I needed to hear.   Strolling off the elastic track, my heart was simultaneously both light and substantial. I was excited by my capability, yet I realized the following day would be appalling. Mentor Gaddy solidly stated, You comprehend what you need to do to progress.   At long last, after what appeared to be an unfathomable length of time, Friday showed up. In the wake of harping on the race, I had butterflies the size of pelicans sitting tight for the chance to remove me. While running a warm-up lap, I understood I had let my strain bamboozle me. My leg muscles felt like rocks. You should simply center and set up things. Simply at that point, mentor tapped me on the shoulder. He had been educated that I had the third quickest time in my warmth, and I would be running in path five. Run the best race of your life, and you have an incredible possibility at going to state, he said. I was soothed to know I just expected to recuperate one spot to progress. My feelings of trepidation gradually and delicately started to die down, and my certainty began to manufacture. While I was engaged in my breeze runs, I heard, Second call, each of the 100-meter low obstacles.

How Mother Nature Became the Inspiration Behind Velcro

How Mother Nature Became the Inspiration Behind Velcro Prior to the center of twentieth century, individuals lived in a Velcro-less existence where zippers were standard and shoes must be bound. Such changed however on one dazzling summer day in 1941 when a beginner mountain climber and creator named George de Mestralâ decided to take his pooch for a nature climb. De Mestral and his dependable buddy both got back secured with burrs, the plant seed-sacs that clung to creature hide as an approach to spread to ripe new planting grounds. He saw his canine was canvassed in the stuff. De Mestral was a Swiss architect who was normally inquisitive so he took an example of the numerous burrs adhered to his jeans and put them under his magnifying instrument to perceive how the properties of the burdock plant permitted it adhere to specific surfaces. Maybe, he figured, they can be utilized for something valuable. Upon closer assessment, it was the little snares that empowered the seed-bearing burr to stick so determinedly to the minuscule circles in the texture of his jeans. It as during this aha second that De Mestral grinned and figured something along the lines of I will structure a one of a kind, two-sided latch, one side with solid snares like the burrs and the opposite side with delicate circles like the texture of my jeans. I will call my development velcro a blend of the word velour and knit. It will match theâ zipperâ in its capacity to secure. De Mestrals thought was met with obstruction and even giggling, yet the innovator was courageous. He worked with a weaver from a material plant in France to consummate a latch by exploring different avenues regarding materials that would snare and circle along these lines. Through experimentation, he understood that nylon when sewn under infrared light shaped extreme snares for the burr side of the latch. The revelation prompted a finished structure that he protected in 1955. He would in the end structure Velcro Industries to fabricate and convey his development. During the 1960s, Velcro latches advanced toward space as Apollo space explorers wore them to keep things like pens and hardware from coasting endlessly while in zero-gravity. In time, the item got sort of an easily recognized name as organizations like Puma utilized them in shoes to supplant bands. Shoe creators Adidas and Reebok would before long follow. During de Mastral’s lifetime, his organization sold a normal of more than 60 million yards of Velcro for each year. Not terrible for a creation enlivened by natural force. Today you can’t actually purchase velcro in light of the fact that the name is the enlisted trademark for the Velcro Industries item, however you can have all the velcro brand snare and circle latches you need. This qualification was done intentionally and shows a difficult innovators frequently face. Numerous words utilized regularly in ordinary language were once trademarks, yet in the long run become conventional terms. Notable models includeâ escalator, bottle, cellophane and nylon. The issue is that once trademarked names gets sufficiently typical, the U.S. Courts can deny selective rights to the trademark.

Reading Response to Ode to a Nightingale Essays

Perusing Response to Ode to a Nightingale Essays Perusing Response to Ode to a Nightingale Essay Perusing Response to Ode to a Nightingale Essay In Ode to a Nightingale Keats acquaints the peruser with his discontent with the void of feeling he is encountering. In the principal line Keats says how his, â€Å"heart aches† which the peruser would decipher as agony; anyway the second 50% of the main line he depicts, â€Å"A languid numbness†. This reveals to me that Keats is awkward with the â€Å"numbness† he encounters. In the second line Keats says, â€Å"as however of hemlock I had drunk†. Norton commentaries disclose to us that hemlock is a toxic substance that goes about as a sedative in mellow portions. Narcotics cause a happiness that could be depicted as â€Å"drowsy numbness†. In the principal line Keats rehashes the A sound with â€Å"aches, and a lazy deadness pains†. In the second line Keats rehashes the H sound with â€Å"Hemlock I had drunk†. This similar sounding word usage and sound similarity makes a kind of euphoric melodic quality, further accentuating Keats’ artificially initiated absence of feeling depicted. Proceeding with tranquilize prompted void in the third line Keats talks about â€Å"some dull sedative to the drains†. Additionally proceeding with the utilization of sound similarity Keats rehashes the D sound with â€Å"emptied some dull sedative to the drains†. Again the inclination delivered by this reiteration imitates the unresponsive influence of a high. Anyway this line is still more clear than the initial two since Keats makes reference to â€Å"opiate† which is a substantially more notable medication that creates a dead kind of happiness. The fourth line of the sonnet acquaints another dynamic with the primary verse. Keats says, â€Å"Lethe-wards had sunk:† Norton discloses to us that Lethe is a legendary waterway in Hades that causes absent mindedness. With this line Keats’ expectation in the primary verse can be extended from an euphoric drained of feeling to one that makes him overlook. Along these lines and Keats’ later references to inebriation (see verse 2) just as references to death (see refrain 3) the peruser could construe that Keats’ wanted the absent minded, euphoric, absence of feeling. Despite the fact that Keats opens the sonnet in line one with â€Å"My heart aches† one could discuss exactly how much his heart truly throbs.

Food Wastage Essay Example for Free

Food Wastage Essay 1. It is difficult to deliver food. a) Food sets aside effort to develop and develop. Other than this, there are a great deal of elements that contribute towards the creation of food. I. Temperature and precipitation are basic components deciding when and how frequently yields can be planted. While some Asian nations can gather multiple times in a solitary year, food creation about ends during dry seasons in numerous tropical zones and during winter cold in mild territories. (DeRose, Messer Millman, 1998) b) It cost a ton to keep up a decent creation of food. I. Interests in agrarian increase, including better return potential seeds, manures, water the board and synthetics for bother control, are exorbitant and make it impossible that they will be effectively or broadly accessible for use by less fortunate ranchers and nations. (DeRose, Messer Millman, 1998) c) We are beginning to need food creation region to help human advancements. I. South Koreas Daewoo Logistics reported a month ago that it has marked a 99-year rent on 3. 2 million sections of land of land in Madagascar, which it will use to create corn and palm oil for shipment home. (Goering, 2008) ii. The race to purchase or enter long haul rents ashore has been energized to some extent by the low degrees of world grain stocks, in spite of record gathers this year, and by a developing sense that world markets can't be trusted to flexibly satisfactory grain. (Goering, 2008) 2. Individuals are squandering a great deal of food. d) In various events, individuals squander food. I. A critical extent of food squander is delivered by the residential family unit, which, in 2007, made 6,700,000 tons of food squander. Potatoes, bread cuts and apples are separately the most squandered nourishments by amount, while plates of mixed greens are discarded in the best extent. e) Food items from eateries and shops are only sometimes kept when they are not sold after the day. Those nourishments were discarded. I. Markets dispose of items on account of waste or minor corrective flaws. Cafés discard what they don’t use. (Martin, 2008) ii. Markets especially have been condemned for squandering things which are harmed or unsold (surplus food), however that regularly stay palatable. (Yorkshire Lincolnshire,2005) f) According to measurement, individuals squander more food than they eat. I. Americans produce around 30 million tons of food squander every year, which is around 12 percent of the all out waste stream. ( Trum, 1998) 3. Food wastage causes a great deal of issues. g) It influences nature by expanding waste, and contaminates the zone. I. The spoiling food that winds up in landfills produces methane, a significant wellspring of ozone harming substances. h) Wasting the food we have in a roundabout way makes starvation others. It is on the grounds that the measure of food we waste can really take care of upon numerous needy individuals. I. Every year, Americans dispose of in excess of 96 billion pounds of good food. On the off chance that 5% was recuperated, it could give what could be compared to a days nourishment for 4,000,000 hungry individuals; 10%, 8,000,000; and 25%, 20 million. (Trum, 1998) I) Wasting food likewise squandered our cash. It costs us cash to deliver food and treat the food squander. I. 1 ton of rice requires a world normal of 3419 m3 for every ton of water. Envision the measure of food we squandered. The measure of water squandered is much bigger, and we are presently low on clean consumable water. Call to activities: 1. Enrollment of World Fund Program (WFP) to support associations in giving guides to individuals who can't deliver enough food to help them. 2. Crowds should sign a repayment letter on following the 5 stages towards decrease food squander: plan feast, make detail shopping rundown and stick to it, serve sensible size segment food, spare extras and eat those extras.

Customer Journey Mapping... How to Deliver Outstanding Customer Experiences

Customer Journey Mapping... How to Deliver Outstanding Customer Experiences Journey into the land of discovery and imagination with a Customer Journey MapDo your customers feel refreshed and filled with joy after they do business with you, or are they weary and exhausted, dying to crawl into bed after a long, frustrating trip?Sometimes when you take a trip, it’s a dud. You get a flat tire, somebody gets sick, the hotel is a one-star hotel and not a four-star hotel.Other times, you have an extraordinary adventure. Things work. Travel is smooth. You get what you want, and more. Exciting things happen. You can make exciting things happen for your business with a customer journey map.WHAT IS A CUSTOMER JOURNEY MAP?Every time a customer interacts with your business, it’s a trip. It’s the customer’s journey.A customer journey map is:A visual toolAn actionable plan.A customer journey map is an adventure.Picture yourself holding a Rand McNally classic, old-school map. (Very handy when you have no cell service.)You can look at a map and mark the roads you’r e going to take. You can plan a trip. You can do both. A customer journey map is about doing both. Your business is the destination.If you visit the U.S., you can go to New York City, and take steps in Brooklyn, Manhattan, and Queens, and a ferry to visit the Statue of Liberty.If you visit France, you can take steps to arrive in Paris, then visit the Eiffel Tower, then switch paths to Rue Bonaparte to visit the Laduree pastry shop.If you visit the U.K., you can take a path to Buckingham Palace, the Isle of Skye, or join others at the Edinburgh festival.You may have heard about your trip opportunities from different sources. You may take different companions on each trip. Your travel modes may include plane, trains, boats, or a flying Roadster. You will arrive and depart from multiple points. Some roads lead in, some roads lead out. People go where there are no roads.An old-school roadmap displays many roads, similarly, your customers have an incredible number of options. A map point s out things you might want to see, and places you might want to stop.There are destinations within destinations. Your customer journey map will explore customer options, channels, and possibilities.Rand McNally publishers use atlases and foldout maps. You can draw your customer journey map on a large whiteboard or use professional customer journey software. You can use simple graphics from Word, spreadsheets, tables, or specialty apps.Many professional customer journey mapmakers use post-it notes in early brainstorming sessions. Just make sure you have ample room for extending ideas. To create an exceptional customer experience, customer journeys should not be limited to roadmaps. They should be unlimited through imagination.What would happen if your customers thought you were the most interesting place in the world to shop? What would happen if half of your customers told all their social media friends about the fabulous product or service they received from your business?Business would skyrocket.Examining customer journeys helps you find out the hows and the whys. How can I be more interesting? Why aren’t my customers leaving reviews?In the Harvard Business Review from March, 2017, CX expert Luke Williams from Qualtronics urged companies to focus on customer experience to “best allocate precious time and resources.”Every trip needs money. A customer journey map helps you spend your funds wisely. (There are those of us who spend extravagantly on trips, but customers are worth your investments of time and money.)A traveler might pull into a city and never buy a thing. A potential customer might visit your website and never click on more than two links. To find out why, create a customer journey map.When do you pull out a map?When you’re planning. When you’re lost. When you’re curious.When do you create a customer journey map?When you’re planning. When you’ve lost customers. When you’re curious.Not sure where to start with your journey map?Ma ke a list of new products and services you’re offering.Make a list of your three most underperforming products and services.Make a list of your top three performing products and services.Make a list of your conversion woes.Make a list of your channels.Customer Journeys are EmotionalJourneys are interactive and full of emotion.When creating a customer journey map, you’ll explore your customer’s interactions and emotions while having interdepartmental interactions and a few emotions of your own. Journeys leave an impact.Robert Hohman, Co-Founder of Glassdoor, said his first trip from America to Europe made him realize how interconnected the world was. There is a sense of awe in a new adventure, and in an outstanding customer experience.In the future, that sense of awe will be discoverable through technology that reads emotions.Poppy Crum, the Chief Scientist at Dolby Labs, presented to a 2018 Ted Talk audience the data visualizations that revealed people’s emotions through Co2 levels while educating the audience on technology’s growing abilities to read human emotions.Planning for the future? Tend to your customer’s emotions. Emotions are central to outstanding customer experiences.Does your business leave your customers with a life-changing impression?Three emotional questions to ask yourself:How can I make a life-changing impression upon a customer?What emotions does my business evoke?What emotions do my customers experience while doing business with my company?Imagination is RequiredStarman and his Roadster could not have made it into space without imagination.When you explore two things happen: 1. You make discoveries 2. You have adventures Interview Elon Musk and Neil deGrasse Tyson, Startalk April 2018A customer journey map will help you make discoveries about your customers and your business.   Those discoveries will help you design new business adventures.Start with defining what your customer journey currently is.   Let’s pretend Starman is a customer. Elon Musk wants to send people to Mars. He currently has his persona (Starman).Starman is outfitted for space. He wants to test the spacesuit.Starman arrives at the lift off pad.Starman gets loaded into a Roadster.The Roadster gets loaded onto a rocket.The rocket lifts off into space.The Roadster gets shuttled into space with Starman at the wheel.David Bowie fills the airwaves. ­Starman takes his journey into space.Boeing offers to tow Starman back to earth. There are not enough sticky notes to cover Starman’s journey.Focus on one: Use your imagination.THE BIG JOURNEY OR THE LOCAL TRIP?There are endless types of customer journeys. Put on your customer’s hiking boots, pull up the bootstraps, and take a hike.You choose the destination.The Atlas MapCustomer Journey to Commitment Phase Map:What is our customer persona?How is the customer approached the first time?When does a customer make the first purchase?How do customers make repeat purchases?When do customers bec ome loyal, dedicated customers?When do customers become brand advocates?Create a Customer Journey Phase Map for your business.The Local MapA customer journey can be an examination of a typical customer experience from point A to point B. We can call it a customer journey segment map.Meet Silly Sam. Sam collects farm miniatures.Sam opens an email with a link to a funny looking farm from the Funny Farm Factory.He clicks on a link which is a unique URL with a picture of a hilarious looking farm, complete with a smiling emoji.Sam clicks on a link and is brought to a page that shows him how rare and unique this funny farm is.He clicks on another link to see what the purchase price is.Sam leaves the website. (The funny farm was too expensiveâ€"but the Funny Farm Factory doesn’t know this.)The next day Sam checks his email and sees a discount offer and payment plan options for the unique farmhouse.Sam clicks on the embedded 3-D views of the farmhouse several times.Sam uses his phone to o rder the funny farm miniature.He talks to a Funny Farm representative at an outsourced call center.The representative tried to upsell a Funny Farm club membership.Sam declined.Sam uses an automated system to process the credit card information.Sam calls the number after a week because his farm did not arrive.Sam was put on hold for a very long time.The customer service agent at the call center looked up the postal tracking information.The customer service agent informed Sam it would arrive the next day.The company never heard from Sam again.Sam probably got his farm, but he may have not been happy with the farm. He may have regretted the purchase decision. He may have been frustrated with the company.The Funny Farm Factory can examine its marketing follow-up campaigns, product quality, customer target market, product pricing, call center training, procedures and data, mailing processes and IT to see where improvements can be made in the process.Sam may have not been the ideal custom er.Create a Customer Journey Segment Map for your business.Examining the Steps in a Customer Journey MapWhen you create a journey map, you mark down each step of the journey and then you examine each step in detail. If there are too many steps in a journey, break it up into smaller segments.Driving from New York to California without stopping would kill you unless you’re in a driverless car that never needs refueling and it was legal to sleep in the car. (We’re not there yet.)Driving from NY to CA taking a few states at a time makes the trip more manageable, and more pleasurable. You see more things. You discover more places.Imagine your view when walking along a city street. Now imagine the same view from a plane. When you examine the touchpoints in the customer journey, make sure you look at the steps from both perspectives.Write down the steps of a customer journey for a typical customer.Stop and examine the following at each touchpoint of the journey:Purpose of the stepProce sses involvedReasons behind the processesChannelsGoogle AnalyticsDepartments and people involvedOptions the customer has at each stepActions of the customer at each stepAlternative options not yet availableOptions competitors offerEmotions of customer at each stepThe environmentUsabilityDesignPrior step, next steps, repeat stepsConversion RatesCustomer dataRelationshipsPersonaNoveltyExamine the touchpoints of a customer journey.Novel journeysNever under estimate the power of novelty.   In a 2016 Journal of Marketing article, Understanding the Customer Journey through Customer Experience, the authors considered the question of novelty important and related to “customer satisfaction, service quality, relationship marketing, customer relationship management, customer centricity, and customer engagement.”Do you have a novel business?Do you have an element of novelty in your customer service experience?Is there novelty in your relationship marketing?Is there novelty in your customer engagement procedures?Seth Godin, back in his Purple Cow days, explained novelty, why you should target early adopters, and why an $85 million dollar oven mitt is not a good idea.Quick analysis: report cardsWhen you create a customer journey, take a look at each touch point and determine the channels used. Give each channel a grade. For instance, Google 8, Instagram 5, Facebook -1. What channels are performing well? What channels need improvement?You can do the same for products and services.Budget accordingly.What is your best performing channel? Why? What is your worst performing channel? Why?Trigger points and Pain pointsLook for trigger points and traffic patterns in customer experience.At what points were customers triggered to a favorable action? What triggers customers to make a buying decision? What triggers the customer decision to click on a promotion? What triggers loyalty? What triggers brand advocacy?Identify pain points.What triggered a customer leaving? How is the cal l center handling phone calls? How are customers responding to the business response to customer complaints? Do burdensome usability issues exist? Do burdensome process standards exist? How can you make onboarding easier? How can you make transactions easier? How can you make revisits easier?Nobody wants to carry heavy baggage on a journey. Make the customer journey light and pain free.Facebook addressed a pain point by creating a “Like” button so people could show appreciation for a post, interact, and not have to engage in a full conversation. A “Like” lets you interact a little, without really interacting.  (Introverts rejoiced.)   Pinterest on the other hand found a Like button distracted users and opted for a Save button.Interacting with the little Like and Save buttons are examples of microinteractionsâ€"small moments in the customer journey. These small moments can make a big impression.Microinteractions â€" Bring the magnifying glass to the journeyClicking “Like† only takes a second, but the applied concept contributed to usability, pain relief, data collection and branding.A “Like” is a little thing that is a big thing. Hitting the snooze button on your phone’s alarm is a microinteraction. How many times do you hit the snooze button?Sending a holiday greeting e-card to customers is a microinteraction. (And cheaper than snail mail.)Hannah Levenson lists some best practices of microinteractions in mobile usability design over at the Appsee blog, and the best practices start with user research. Guess what a customer journey map includes? User research.What microinteractions can you build? Oracle Modern CX 2018 Jedi Wisdom posted by Silicon Valley SaaS CMO @descahill  (Illustrator B. Pope)(Just tilt your head a little if the tweet frame is bothering you.)Pack and Unpack Customer DataThe wisdom of Yoda isn’t enough to optimize your customer journey map.Pack and unpack your data when you’re walking through the customer journey.Sources for Journey Data:Website AnalyticsMobile AnalyticsKey Performance Indicator ReportsCall Center DataSocial MediaSEO ReportsSales and Marketing ReportsCustomer ComplaintsCustomer CommentsCustomer EmailsMining Customer KnowledgeMake a list of your available sources for customer journey analytics.Question Customer Knowledge to Develop CX (Customer Experience)Do you ask your customers questions?Do you consider your customers a partner in your business?In the 2002 article, Five styles of Customer Knowledge Management, and how smart companies put them into action, three authors explained the difference between Knowledge Management, Customer R elationship Management, and Customer Knowledge Management in this easy-to-understand chart: Image source: GIBBERT, Michael, LEIBOLD, Marius, PROBST, Gilbert. Five styles of Customer Knowledge Management, and how smart companies put them into action. 2002  To optimize customer experience, do not neglect customer knowledge. Customers know things you do not know.Get PersonalEvery been to the doctor? Now imagine comparing two reports: a medical history from your doctor, and a medical history written by you.A doctor’s report: Patient reports migraines interfering with household activities. A self-created medical history:   “I had this migraine that was so bad I couldn’t even make the roast beef dinner for the kids and I ended up on the couch all day while the kids had frozen dinners and went on a Nickelodeon binge.”Which report is more beneficial to a business? Right away we can see how pharmaceutical products, food products, meal preparation products and services, delivery services, pillow and blanket products, and any app marketing towards children (and their parents) can benefit from customer-created history.These insights will give you a competitive advantage.Are your customer experiences and customer personas created by your business or created by the customers?Have you ever asked a customer what they want? About their moods?Here are some simple sample questions you can ask through a targeted email program or social media polling.Tailor them for your website, business, products and services. These questions will open opportunity for exploration. When you review the responses, look for patterns and innovative ideas. The last time you visited our website, were you having a good day or bad day? __ Good __ Bad What was the weather: ___ Sunny ___ Rainy ___ Cloudy ___ Snowy ___Windy Can you tell us more about that day? _____________________________________ What would make your life easier? ________________________________________ What would you like to see on our website? __________________________________ What made you happy yesterday? ____________ _______________________________Do it now.Question one positions your business to develop a social media strategy accordingly. Question two allows you to see how weather affects your customers mood. Question three provides insight the customer’s daily activities. Question four opens the door to innovation. Question five improves the usability experience. Question six tells you what makes your customers happy.It doesn’t take much effort to figure out that a divorce or DUI lawyer will have more people answering “bad” and champagne retailers will have more people answer “good” to question one.But customer moods and decisions change with weather. Sometimes a divorce whim was from feeling of confidence, and the DUI request for assistance is a willingness to straighten out a life.A champagne a toast could be in memory to a deceased loved one.Questions three to six can also provide insight into customer relationship networks involving family, friends and co-workers.   Once relat ionships are identified, your business will have new customer journeys to create. Make the survey short but give customers the opportunity to vent and reminisce. Offer opportunities to collect answers in text and voice form.Don’t ignore voice.Forbes reported fifty-five percent (55%) of companies surveyed are planning on investing in voice technology to improve the customer experience.You can segment the customer experience questions into smaller polls. Make the questions part of an ongoing customer journey campaign.What are you going to do with the information you collect from customers? You are going to make your customer experience excitingly excellent. But first, you must know what your customers are currently experiencing.Creating Outstanding Customer ExperiencesTrademarks of exceptional customer experience:A customer’s needs and desires are anticipated.A customer’s emotions are attended to.Communication is succinct and informative.Communication frequency and means are adj usted to customer preference.Accessibility is seamless.Environment is a joy to experience from beginning to end.The customer finds what it needs and more.The brand contributes positively to the customer even after the final transaction.The customer journey is fluid.A relationship is built.If we go back to the basics of nature, we can see there are five types of experiences:SensoryThinkingFeelingActingSocialProfessor Bernd Schmitt from Columbia Business School is often credited in the academic world with applying these experiences to customer experiences.In his 2010 report on experience marketing published in Foundation and Trends in Marketing Journal, Bernd also talks about extraordinary customer experiences.He lists four types of extraordinary experiences:FlowPeakEpiphaniesTranscendent.Flow and Peak customer experiences require immersion. Intense focus. Flow tends to be internal, and Peak tends to be external.Epiphanies help customers redefine themselves, whereas Transcendent exper iences are more radical self-defining moments.Is your customer experience ordinary or extraordinary? What can you do to change it? Brainstorm where your business can implement flow, peak, epiphany and transcendent customer experiences. Who are the stars of extraordinary experiences? Harley Davidson, Pringles, PlayStation, Gatorade, Ikea, and others.Extraordinary customer experience differentiates these companies. It is a competitive advantage. Even if you’ve never ridden a Harley or drank a Gatorade, you are probably familiar with the brand’s customer experience image.In what substantive areas do we have a competitive advantage? Consumer Experience.Benefits are not in the products. Benefits are in the consumer experience.  Chris Janiszewski, Consumer Research Conference, 2009 (paraphrased)Take a look at your customer journey map and identify the senses at each touchpoint. Which senses fell off the boat or didn’t make it to the journey? Image source: Experience Map Template from Pinterest search result created by Brand 360 GroupSearching for Free Customer Journey TemplatesSticky notes may leave you in a sticky situation when you need to transfer your customer journey map between departments, share it, or send it out for some executive attention.If you don’t want to spend the time taping notes together, and creating graphs aren’t your strong point, just do a search for “customer journey map templates” on Google and Pinterest.  A Twitter Photo search will also produce template samples. Add the word “free” and you’ll find some basic free downloads of customer journey maps.You can even try adding the words “emotions” or “channels” to help narrow down your search to meet your specific needs.   Even if you don’t use a template from the search, you’ll find the inspiration you need to get started. Image source: Customer Journey  Map from Twitter Photo Search posted by @AdilsonChicoria IBM Studio LeadHire Customer Experience (CX) Specialists as Your GuideThe idols of entrepreneurs, venture capitalists, and tech executivesâ€"Google, Apple, Amazonâ€"have customer experience officers and managers.Companies that have mastered business are aware that customer experience drives business.Local governments are hiring chief customer experience officers.Do you have a staff dedicated to improving customer experience? Are you walking the talk when it comes to customer experience? If you’re not putting your money where your mouth is, are you truly working in the best interest of the business? A team focused on customer experience will reduce complexity. Complexity costs money. Simplicity churns efficiency. Efficiency brings in the profits.Despite technological advantages, business complexity has increased. Disrupters are always disrupting. Rapid changes in technology affect the nature and speed of business, as well as customer expectations.Customer journeys have multiple channels, customer paths are fragmented and social media influence swirls around the globe.The number of touchpoints a customer has is voluminous. Multiple departments must now be coordinated for the customer experience. Tsunamis of data are headed our way.Those are just a few reasons why you need to hire people to focus on customer experience.The journey map teamThere are many stakeholders in customer journey mapping. Marketing, sales, IT, developers, call center employees and outsourced employees can all be involved in creating the customer journey.Get a core group and take the journey together.Have an Adventure on Your Customer JourneyA customer journey map clarifies the customer’s experience while doing business with you. You’ll discover barriers and unknown passages to new and exciting business opportunities.Grab your team and your suitcase full of data, and travel to your ideal business de stination with your customer journey map in hand.Your customers are waiting for their outstanding new journey which only your business can provide.

Anger Management Essay - 275 Words

Anger Management (Essay Sample) Content: Name:Instructor:Course:Date:Table of ContentsIntroductionà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..1Meaning of Angerà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬.2Understanding Anger Management à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬ à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬.à ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬.3Importance of Learning Anger Managementà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬.4Why We Need To Control Anger?................................................................................................5Learning Methods of Anger Managementà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬.. .5Ways/Steps of anger Managementà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬.à ¢Ã¢â€š ¬6Conclusionà ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬..à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬.à ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬Ãƒ ¢Ã¢â€š ¬7 TOC \o "1-3" \h \z \u References PAGEREF _Toc371327088 \h 7Anger ManagementIntroductionAger management policies can consist of consistent bodybuilding and educating yourself on how to ease. Ager can be managed in many different ways. If ager is not well controlled can cause high nervousness, nuisances, increased blood pressure and can generate fights, assaults, self- harm, or even physical abuse amongst many other evils things. On the other hand, well-controlled anger can be of useful emotion to you or even the involved party. Well-management of anger can motivate and make positive changes to ones à ¢Ã¢â€š ¬ life. In this paper we are going to look more about how ager can be controlled, the meaning of ager itself, the physical effects of ager, dealing with it and the importance of controlling it.Meaning of AngerTo start with, everyone is aware of anger and knows what anger can bring about. Anger varies according to individuals understanding and can be generated by a variation of things. It can come about by events, personal problems and memories about bad happenings to someone. Anger is emotive. It is a natural thing and possibly a dynamic emotion. It is that reaction to an actual or superficial threat. Sometimes it can get out of control and become a very damaging and cause a lot of problems. There are some irritating things which can make people become angry. People often become angry when they do not meet their expectations. Thisexpectation does not matter whether they are about current happenings, the future, about themselves, or even other people. When peoplesà ¢Ã¢â€ š ¬ expectations are not met they can degenerate to misconceptions of control. Anger which is brought about by unmet expectations often brings about blame. People start putting blame on each other and even to an extent of shifting violent behavior towards each other. It can cause more destructive results for the involved parties. Anger can happen to anybody, it might be you and your respected ones CITATION Rom13 \l 1033 (Juliet).Understanding Anger ManagementWe need to understand what anger means before we get to know how to manage it. When someone is faced by the emotion of ager it does not mean that he or she cannot control it. This emotion of anger does not mean it is a bad one or a good one. To be healthy one needs to feel angry. It is normal thing to feel angry when one has been wronged or mistreated. The way someone feels it is not the problem. But it is what you do that makes a change. The problems will come when ager causes harm to you or others. You need to know that you ha ve more regulator over your ager than you consider. Let us say, if you are a hot tempered person, you may feel like it is out of your needles and there is nothing you can do to domesticate the monster. It is important for you to learn how to express your emotions deprived of hurting others. If you learn on how to handle this you will not only feel better but also be more possible to get your desires met. The more you practice on how to master the art of anger management the easier you will get it. Remember by achieving this, the reckoning can be massive. This is very important because leaning the ways of controlling anger and how to nonstop it properly can help you build a better relationship, can lead to achieving your goals, be healthier and lead to more nourishing life CITATION OCo13 \l 1033 (O'Connell).Importance of Learning Anger ManagementLet us see why learning to control ager is a very important thing in someoneà ¢Ã¢â€š ¬sà ¢Ã¢â€š ¬ life. Do not think that expressing your anger is a healthy thing, know that those who are around you are very delicate about it and that your anger is not warranted. You do not need to express your fury thinking that you will be respected. That is not the case. The truth is, if you think showing your anger will earn you something then know that you will end up ruining your good relationship with people around you. You will result to you been judged and even to an extent of having a negative impact on the way the society and people within your surrounding think about you. One important thing you need to know is that; anger hurts your bodily health if it is not well handled. It will regularly operate on you at a very high level of stress and strain is bad for your good health. The way you handle your anger determines your health a lot. Long-lasting anger makes you more vulnerable to diseases like heart diseases, high levels of cholesterol, diabetes, insomnia, high levels of blood pressure and a can weaken you immune system. It is vital thing to avoid this in order to be free from suffering from these dangerous diseases. Another thing you should put into consideration is that, you should know that ager hurts your mental health if it gets out of control. If someone is exposed to continuing anger his or her thinking capability gets clouded. This happens because continuing anger consumes massive volumes of mental energy making it difficult for something to ponder and see the big image of enjoying life. If this is not put into consideration it can lead to hopelessness, mental stress and mental health complications. Anger ought to be avoided at all cost. Although, it is very difficult tocontrolled anger up to the last point. It is essential to avoid too much anger. The other thing is that anger can cause to your career. It hurts if you realize you have destroyed your career due to anger. You need to be both creative and constructive in criticism and handling differences. Engage in heated debate and be mor e innovative. It is very healthy and can act as an important tool to control your anger. You should avoid too much lashing out if you know what is good for you, because it can push away your friends, managers, or your customers and it corrodes their respect. You need to know that a bad character can keep an eye on you everywhere you go, making it tougher and tougher to get into the future. You need to control you anger using brains. Try as much as you can even if you are unable you will find doing it at the end. One more thing, uncontrolled anger hurts your good relationships with your close associate or people who you find interacting with every single day. Anger will separate you from you friends. It will keep you divided for long with these close associates if you are not very much careful. Long-lasting and extreme anger makes it hard for these people to put their trust in you and it will end up creating a lasting scar of your friendship and work relationships to many people you love and stay with CITATION Moo12 \l 1033 (Moore).Why We Need To Control Anger?Many might be wondering why people should practice this and learn how to control anger. You should not assume this. Those who simply fly off the handgrip are usually an unaware of this and are the most affected. It is very vital to diffuse your fury in advance to avoid it from going too far. Do this especially in your places of workplace, where losing your bad humor can end result in termination. When too much anger turns into violent, you may find yourself in front of above-board feat facing legal actions. Anger can get out of...

The Ability Of Overcome Degenerative Policy Making Is...

The ability to overcome degenerative policy making is through policy analysis which deconstructs policy designs in order to expose degenerative characteristics and deceptions (Schneider Ingram 1997). Public policy needs to be inclusive and should provide a clear vision of possibilities, explanations of how and why antidemocratic elements are embedded in policy designs, and interpretations of how designs impact democratic life (Schneider Ingram 1997, 207). According to Stone (2011), knowledge tools reduce the need for coercive action or force because in the rational model, information will resolve conflict between actual behavior and desired behavior. Providing knowledge or educating make it unnecessary to incentivize or sanction the target in order to elicit the desired behavior. Instead, lack of information or capacity is the primary barrier, and once the appropriate information is relayed to the target, the desired behavior will follow (Schneider Ingram, 1997; Stone, 2011). However, people use a variety of strategies to help their interests and political goals. Critics of rational choice theory contend that people â€Å"act largely according to prior attitudes and beliefs rather than new information† (Stone, 2011, p. 314). One must be aware of human and social behavior if they are to try and analyze policy. Schneider Ingram (1997) identify some general principles (203-206) to look for during policy analysis. Target groups should be constructed across the lines ofShow MoreRelatedHistory of Glasses3080 Words   |  13 Pagescreated new jobs and related products and have played a key role in the economic shift from a manufacturing focus to a service focus. At the same time, eyeglasses have impacted natural selection and allowed those who would otherwise be weeded out the ability to live and prosper. Eyeglasses unintended consequence of continually degrading human eyesight and poor sustainability diminish the positive economic and social implications and place the future of this dominant technology in a questionable andRead MoreEuthanasi An Argument Against Euthanasia1865 Words   |  8 PagesThe topic of euthanasia is an analysis of jurisprudence and has been a subject of debate and expostulation for many a years. Naturally, any form of discussion on the topic provokes emotional respo nses from the general public and medical professionals alike. In this essay, I shall attempt to argue against euthanasia by discussing the harmful effects on a patients autonomy options pose in regards to euthanasia. My counter arguments for my opinion against this practice will be justified on the basisRead MoreGender Neutral Ground Combat Arms Roles7352 Words   |  30 Pagesthat women are not only qualified, but that they bring a wealth of diverse talents that they should be able to apply across all disciplines within the Armed Forces and in turn, be afforded the opportunity to ascend to more senior ranks. However, policy makers are deliberately ignoring decades of medical research and evidence that strongly counter the logic of such a decision and brings into question their motives. The purpose of this paper is to synthesize and present the extensive body of evidenceRead MoreHealth: Sociology and Social Care9095 Words   |  37 Pageshealth and social care settings and its importance for effective service delivery. UNIT ABSTRACT Learners will investigate the communication processes in health and social care settings considering the barriers to communication and ways to overcome these barriers. Learners will explore the process of communication and how effective communication can affect how individuals feel about themselves. In addition, communication systems within organisations will be critically examined and learnersRead MoreChange Management49917 Words   |  200 PagesAnd Change ORGANISATIONAL DEVELOPMENT AND CHANGE UNIT – I LEARNING OBJECTIVES The student is expected to learn the following concepts after going through this unit. 1. Change 3. Planned Change 5. Unplanned Change 2. 4. 6. Stimulating Forces Change Agents Lewin’s Three Step Model The change means the alteration of status quo or making things different. It may refer to any alteration which occurs in the overall work environment of an organization. When an organizational system is disturbedRead MoreDisenfranchisement: Voting is a Privelege that we Must Not Take for Granted5822 Words   |  24 Pagesmen and women have been reduced to living in the shadows of society. On the other side of the issue, one would argue that we should not extend the privilege of voting to someone who has exhibited horrendous judgment. Why allow the offender the ability to retain their freedom of expression when they might have permanently silenced an innocence’s voice in the conduct of their crime. However, alienating a huge segment of society is a potential pressure cooker. That may manifest itself in the formRead MoreCissp Study Guide67657 Words   |  271 Pagescomponents of a security policy EXCEPT the A. definition of the issue and statement of relevant terms. B. st atement of roles and responsibilities C. statement of applicability and compliance requirements. D. statement of performance of characteristics and requirements. Answer: D Explanation: Policies are considered the first and highest level of documentation, from which the lower level elements of standards, procedures, and guidelines flow. This order , however, does not mean that policies are more importantRead MoreStatement of Purpose23848 Words   |  96 Pagesapplying to the Zoology and Botany graduate programs at the University of Florida asks—tells—applicants that the statement of purpose is very important and they should focus on future experiences, not on past experiences. As you develop topics one through six, also consider the bulleted list of additional suggestions below. 1. Illustrate and explain how and when you became interested in the field: Applicants often include an anecdotal and personal example from their formative years that illustratesRead MoreEssay o n Wireless Electricity14464 Words   |  58 Pagescoils. The main concept of the technology and how it works is based off of a few simple principles. The first step in making it work is that there are two coils required. Each of the two coils provides a separate feature. One coil is used as a transmitter, and the other coil is used as a receiver. Once the two coils are put in place, it requires an alternating current to be passed through the transmitter coil and generates a magnetic field. With this magnetic field generated, it then induces a voltageRead MoreSexually Transmitted Diseases35655 Words   |  143 Pagesintegrating previous knowledge. To be termed scientific, a method of inquiry must be based on gathering observable, empirical and measurableevidence subject to specific principles of reasoning. A scientific method consists of the collection of data through observation and experimentation, and the formulation and testing of hypotheses.Scientific researchers propose hypot heses as explanations of phenomena, and design experimentalstudies to test these hypotheses. Steps in the Scientific Method 1.